Terms & Conditions
Those persons wishing to use our services must read and agree to be bound by our policies relating to those services. In particular, we draw your attention to our policies relating to the terms of purchase and our Privacy Policy. If you are under 18, you must let your parent or guardian know about Dragon Diffusion’s Privacy Policy before you register to use this Site or any of this Site's services.
Please read the Terms of Service or General terms and conditions of sale and check back often. If you do not agree to any change to the T&C, then you must immediately stop using the Site.
TERMS & CONDITIONS
This document (General Terms and Conditions of Sale or Terms of Service) defines the conditions applicable to sales concluded between, on the one hand, persons wishing to make a purchase via the Dragon Diffusion website www.dragondiffusion.com hereinafter referred to as "the customer "and on the other hand the company Dragon Diffusion whose head office is located at Rue de l’agriculture 103, 1030 Bruxelles, whose intra-community VAT number is BE0434 289 091, hereinafter referred to as" Dragondiffusion.com " or "Dragon Diffusion". These conditions apply exclusively to a non-trader natural person.
PRICES
For all countries members of UE (Union Européenne) all product prices are taxes included, excluding shipping costs (see paragraph Shipping and Delivery). For all other countries outside UE, prices are indicated in euros, USD or local currency. All product prices are calculated on a DDU basis (delivery duty unpaid) which means we are responsible for ensuring goods arrive safely to customers destination and customers are responsible for import duties.
Dragondiffusion.com reserves the right to modify its prices at any time without notice. From time to time, prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors. The products will be invoiced on the basis of the prices in force at the time of order registration. The products remain the property of Dragondiffusion.com until full receipt of the price by Dragondiffusion.com. The price is payable in full and in a single payment.
If you are a customer whose credit/debit card is not denominated in € euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
ACCEPTANCE OF YOUR ORDER
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out within the T&S.
Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able.
ORDERING
All orders are subject to acceptance and availability, and Items in your shopping basket are not reserved and may be purchased by other customers.
Dragon Diffusion offers products for sale that are made-to-order. It means that customers will have to wait 4-5 weeks until they receive their order. Occasionally however, we may have a bag ready sooner than expected. We will ship it and send the customer an email about it.
The customer can order on the internet via the website www.dragondiffusion.com. Any order by a customer implies acceptance of the prices, deadlines and description of the products available for sale. Dragondiffusion.com undertakes to fulfil orders received on the website only within the indicated production time. In the event of a production defect or extra delay of one or more ordered product(s), Dragondiffusion.com undertakes to inform the customer as soon as possible. Then, the customer's order will be automatically delayed or canceled.
Dragon Diffusion will store a record of your transactions for a minimum of one year.
SPECIAL CASE OF SPECIAL ORDERS
Dragondiffusion.com can on special request of a customer order an article not referenced in the catalog, being a special request coming directly from the customer, these orders will be neither exchangeable nor refundable.
SHIPPING AND DELIVERY
DELIVERY COST
The customer can choose from the following delivery methods:
- Standard home delivery in Europe is 10€.
- The standard delivery in UK is 25€.
- The standard international delivery is 40€.
SHIPPING DELAY
All our bags are made to order and woven by hand. We currently need 10 weeks to weave a bag. As soon as it's ready, you'll receive an email with the tracking number.
Any cancellation request made after 45 calendar days after the date of confirmation of your order can not be taken into account.
Returns are the responsibility of customers and at their cost.
Stock & Sample Sales:
Order Preparation Time:
Please allow 3 business days for order preparation.
Shipping Time:
Standard shipping time is 3-4 business days.
We are not responsible for any additional delays caused by the transporter.
TAXES AND DUTIES
UK customers are liable to 21% Import Taxes. This is payable to our shipper (DHL) upon arrival in UK before delivery.
We ship to all destinations outside UE on a DDU basis (delivery duty unpaid) which means we are responsible for ensuring goods arrive safely to customers destination and customers are responsible for import duties.
If the recipient refuses delivery of their order for any reason your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund.
PAYMENT
Payment can be made by Visa, MasterCard, American Express, and any other methods which may be clearly advertised on the site from time to time.
TRANSACTION SECURITY
Dragondiffusion.com implements all means to ensure the confidentiality and security of data transmitted on the web and on the website www.dragondiffusion.com. In this respect, the website uses a secure payment module such as SSL (Secure Socket Layer).
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.
RETURNS AND REFUNDS
Returns are the responsibility of the customer.
The packages must be checked by the customer within 14 days of receipt, the claims will no longer be admissible beyond this period.
Send an email to orders@dragondiffusion.com within 14 days of receipt of the goods to request a return with the following information in the email: Name, order number, reference the product(s) to be returned.
The returned product(s) must be new, unused and in their original box perfectly intact, any product returned unpackaged will be refused or will be subject to a 9€ withholding on the refund.
The customer must keep the proof of deposit and the tracking number of the package that will be given to him by the carrier. In case of loss of the package, no refund will be made without this proof of deposit. All returned products must be returned perfectly intact.
Upon receipt of the package, Dragondiffusion.com will judge the perfect condition of the returned goods. No return will be accepted if the returned products have been visibly used or damaged by the customer and that this use or damage makes the products unfit for sale. If the return is refused by Dragon Diffusion, the products will then be returned to the customer at the expense of Dragon Diffusion.be without the customer being able to demand any compensation or right to reimbursement.
The refunding of the returns will be made subject to compliance with these conditions of return, Dragondiffusion.com will proceed to the refunding of the returned products within 15 days following the reinstatement in stock of the goods.
Stock & Sample Sales
For Customers in European Union Countries:
Packages must be inspected by the customer within 14 days of receipt; claims will not be admissible beyond this period.
To initiate a return, send an email to orders@dragondiffusion.com within 14 days of receiving the goods. Include the following information in the email: Name, order number, and reference the product(s) to be returned.
Returned product(s) must be new, unused, and in their original box in perfect condition. Any unpackaged product will be refused or subject to a €9 withholding on the refund.
For International Customer (Outside EU Countries):
All sales are considered final for international orders. By completing the purchase, the customer acknowledges and agrees to this no-returns and no-refund policy.
We recommend carefully reviewing product details and specifications before placing an international order.
CUSTOMER SERVICE
For any information or question, Dragondiffusion.com Customer Service can be reached by email at the following address: orders@dragondiffusion.com. Customer service is not available on weekends and will do its best to answer customer’s requests as soon as possible between Monday and Friday.
INTELLECTUAL PROPERTY
All texts, comments, works, illustrations and images reproduced on Dragondiffusion.com are reserved under copyright as well as intellectual property and for the whole world. As such and in accordance with the provisions of the Intellectual Property Code, only the use for private use is authorized, subject to different or even more restrictive provisions of the Intellectual Property Code. Any total or partial reproduction of the Dragondiffusion.com site is strictly prohibited without prior agreement.
GOOGLE WEB FONTS
For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.
For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.
If your browser does not support web fonts, a standard font is used by your computer.
Further information about handling user data, can be found at [https://developers.google.com/fonts/faq](https://developers.google.com/fonts/faq) and in Google's privacy policy at [https://www.google.com/policies/privacy/](https://www.google.com/policies/privacy/).
RESPONSIBILITY
Dragon Diffusion has only an obligation of means for all stages of access to the website, the ordering process, delivery, customer service or subsequent services. Dragondiffusion.com cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses, or any fact qualified as force majeure, in accordance with case law.
GUARANTEE
All products offered by Dragondiffusion.com are subject to the legal guarantee provided for in Articles 1649 of the Belgian Civil Code.
PROTECTION OF PERSONAL DATA
Dragondiffusion.com reserves the right to collect data on the customer, in particular through the use of cookies in accordance with the legislation in force. The user can expressly oppose the disclosure of his contact details. To do this, he just needs to report it by writing to Dragon Diffusion, Customer Service, Rue de l’agriculture 103, 1030 Bruxelles, Belgium.
In accordance with the law of January 6, 1978, the user has the right to access and rectify data concerning him. Dragondiffusion.com uses cookies to recognize the customer when he connects to the site www.dragondiffusion.com. The customer can deactivate the use of these cookies at any time by selecting the appropriate parameters in his browser.
Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.