Shipping & Taxes
DELIVERY COST
The customer can choose from the following delivery methods:
- Standard home delivery in Europe is 10€.
- The standard delivery in UK is 25€.
- The standard international delivery is 40€.
SHIPPING DELAY
All our bags are made to order and woven by hand. We currently need 10 weeks to weave a bag. As soon as it's ready, you'll receive an email with the tracking number.
Any cancellation request made after 45 calendar days after the date of confirmation of your order can not be taken into account.
Returns are the responsibility of customers and at their cost.
STOCK & SAMPLE SALES
Please allow 3 business days for order preparation.
Standard shipping time is 3-4 business days.
We are not responsible for any additional delays caused by the transporter.
TAXES AND DUTIES
UK customers are liable to 21% Import Taxes. This is payable to our shipper (DHL) upon arrival in UK before delivery.
We ship to all destinations outside UE on a DDU basis (delivery duty unpaid) which means we are responsible for ensuring goods arrive safely to customers destination and customers are responsible for import duties.
If the recipient refuses delivery of their order for any reason your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund.